Carpet & Upholstery Cleaning FAQ

Q - How is this different from renting a carpet cleaning machine?  Why should I spend more on a professional?

  • Knight Kare uses the most powerful, equipment and cleaning solutions. Our certified technicians are trained to choose the best products and cleaning methods for your home surfaces. Our 10 step cleaning process results in maximum soil and spot removal.

Q - I have seen flyers for whole house cleaning for $99.  Why are they so cheap?

  • Those companies offer Spray-Suck-and-Go methods of cleaning that are low quality and ineffective. We use deep steam cleaning and premium cleaning products. We offer several price point packages to suit different budgets and cleaning needs.

Q - Why is Hot Water Extraction cleaning different?

  • Hot Water Extraction cleaning is much more effective than spray and suck or other methods of cleaning carpets and hard surfaces. Deep steam cleaning will kill bacteria, pollen, dust mites, molds and odors that can invade your home or office.

Q - Do you guarantee your work?

  • Of course! Knight Kare's guarantee: Most thorough Carpet cleaning ever, Or It’s FREE !    

Q - Do you do the service or contract out to other firms like the big stores do?

  • We do all the work ourselves. You deal with our friendly, courteous staff from start to finish.

Q - My real estate agent said I will not be able to sell my home with the state of the carpets.  Will cleaning make a difference?

  • Yes. We are specialists in cleaning for home stagers, house sellers and purchasers of resale homes. Call us before you spend a lot of money replacing the floors in your home.

Q - I have small children that crawl on the carpets and do not want harsh chemicals in my home.  Are your cleaning solutions non toxic and safe for children?

  • Absolutely. Ask us about our citrus based Certified Green Cleaning Products and our Steam Cleaning methods to clean your home so deep, even the air quality improves!

Q - We have a high traffic area in our work and the carpet gets really dirty.  Do you have any extra strength cleaning available?

  • We have a carpet restoration service for heavily soiled and stained carpets. Call us before you spend big money replacing those carpets!

Q - How often should I have my carpets cleaned?

  • It depends on the traffic, staining, and other factors. We recommend at least twice a year to keep your home clean and fresh.

Q - Does regular cleaning wear out the carpets?

  • No. Our method of cleaning can help prolong the life of your carpet.

Q - Is the person that comes to my house trained?

  • Absolutely! Knight Kare is certified by “The Clean Trust” formerly “The Institute of Inspection, Cleaning and Restoration Certification”. All of our cleaning experts attend IICRC courses and receive regular additional training on all the latest cleaning techniques and products.

Q - I have a rug that is a family heirloom.  Is it safe to clean?

  • Our certified area rug cleaning technicians can determine the best and safest way to clean any carpets in your home.

Q - The air in my house smells stale and slightly musty.  Is there anything that can be done?

  • Yes. The experts at Knight Kare can recommend cleaning solutions (carpets, air ducts, tile, etc.) that get your home so clean - even the air quality improves. Plus, our cleaning products leave a fresh, clean citrus scent.

Q - Why is dryer vent cleaning necessary if I take the lint out regularly?

  • Dust and debris can build up in your dryer vents, causing your dryer to work harder, consume more energy and cause a potential fire hazard.

Q - We were given some sofas for the kids’ dorm room.  Is there a way to sanitize them since they are used?

  • Absolutely! We can deep clean all fabric upholstery, remove stains and even put on a protective sealer.

Q - Is there anything I should do to prepare for my carpet cleaning appointment?