Restoration Tips

Knight Kare recommends you follow these helpful tips while we get there.

Water Damage tips

  • Call Plumber if necessary to stop any leaks.
  • Remove as much water as possible by mopping and blotting.
  • Wipe furniture dry.
  • Lift draperies off carpet, loop through a coat hanger, and place the hanger on the drapery rod.
  • Prop up wet furniture cushions for even drying and place small wood blocks or aluminum foil under furniture legs.
  • Remove wet area rugs or other floor coverings.
  • Open furniture drawers, closet doors, and luggage to enhance drying.
  • Move photos, paintings, and art objects to a safe, dry location.
  • Remove wet fabrics and dry them as soon as possible. Hang furs and leather goods to dry separately at room temperature.
  • Remove damp books from shelves and spread out to dry (do not lay over carpeted surfaces).
  • If damage occurs during a cool season, leave heat on. If in summer, use an air conditioner or fans if available; if temperature is above 60 degrees, use dehumidifiers if available.
  • Do not use an ordinary household vacuum to remove water.
  • Do not use electrical appliances while on wet carpet or wet floors.
  • Do not go into rooms with standing water if the electricity is still on.
  • Do not lift tacked down carpet without professional help. Incorrect lifting can promote shrinkage.
  • Do not wait to call for professional help. Water damage & bacteria growth can begin within hours.

Mold tips

  • Wash topical mold off hard surfaces and dry completely. Absorbent materials, such as ceiling tiles and carpet, may have to be replaced by a professional if they are contaminated with mold.
  • Fix leaky plumbing or other sources of water.
  • Keep drip pans in your air conditioner, refrigerator, and dehumidifier clean and dry.
  • Use exhaust fans or open windows in kitchens and bathrooms when showering, cooking, or using the dishwasher.
  • Vent clothes dryers to the outside.
  • Maintain low indoor humidity, ideally between 30-50% relative humidity. Humidity levels can be measured by hygrometers which are available at local hardware stores.
  • Maintain the exterior of your building. Check flashings, roofing, caulking, drainage, etc. on a regular basis and repair any deficiencies immediately.
  • Do not leave a mold problem unaddressed.

Fire & Smoke Damage tips

  • Avoid contact with upholstered furniture and carpets so that soot particles do not get stuck.
  • Keep your hands clean. Sooty hands will dirty upholstered furniture, walls and wood.
  • Remove dry soot from upholstery, curtains and carpets by vacuuming or blowing on them.
  • Put down clean towels or old sheets on throw rugs, upholstery or high-traffic carpeted areas.
  • Empty freezers and fridges, and leave their doors open if there is no more humidity.
  • Clean the chrome on sink taps & appliances and protect them by applying a thin coating of Vaseline or oil.
  • Wash both sides of your plant leaves.
  • Change your central heater filters.
  • Do not try to wash the walls (or other painted surfaces), carpets & upholstered furniture without first speaking with a  professional.
  • Do not clean electrical devices, televisions, radios or any other device that was near or in contact with a source of heat, water or fire without first consulting an authorized service centre.
  • Do not consume canned or packaged food & drinks that were near sources of fire or smoke.
  • Do not use lighting fixtures or fans suspended from wet ceilings.
  • Do not entrust your clothes to a cleaner who is not familiar with damage restoration. An inadequate cleaning could irrevocably imbed the smell of smoke into your clothing.

Vandalism tips

  • Immediately wash the exterior of any 'egged' property, using a garden house.
  • Lightly pass a damp (not wet) cloth to remove food recently spilled on carpet or upholstery. Rubbing can damage tissue fibres.
  • Vacuum in order to remove pieces of glass on carpets and furniture.
  • Keep containers of paint, ink or cosmetics left behind by vandals, to determined their composition.
  • Do not try to remove paint, ink or cosmetic stains.
  • Do not use damaged electronic devices.

Filing your Insurance Claim tips

When it comes to your home or business, any loss can be devastating. But by working together, we can help make your recovery from a loss a lot less painful. Follow these steps in order for filing a claim:

1. Contact your Insurance Company immediately to report your claim - Most companies have set up specialized 800 numbers to immediately help you with any claims needs. These claims numbers are up 24/7. If you are unsure of the claims number, your best bet is to contact your local agent.

2. Contact Knight Kare - Most policies require you to mitigate your loss, that is you need to take reasonable steps to protect your house and personal property from further damage. Your insurance company will direct you to contact an emergency mitigation vendor to help you, but remember You are under no obligation to use the vendor on the insurance agent's “preferred list”.

3. In case of WATER damage - Call Knight Kare immediately to get the water extracted before further damage occurs. Make sure that the water has been shut off, if you don’t know where the shut off valve is call us and we can help or call a plumber, if you are unsure of a trusted plumber we can help with that as well- we only work with the best. Move all your possessions out of the affected areas. Take pictures to document damage.
In case of FIRE & SMOKE damage -Do not try to clean the damaged items, as sometimes cleaning things without the proper equipment can do more harm than good. Call Knight Kare immediately help.

4. Keep the receipts for all your expenses